Customer service fun

Added: Lorraina Denman - Date: 04.12.2021 19:09 - Views: 42392 - Clicks: 6718

When it comes to customer service, everyone has something to learn.

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Even people who are naturals at interacting with others can find ways to improve their people skills — and, of course, first-time customer service reps always have a lot to learn. One of the best ways to teach people any skill is to have them practice that skill in a hands-on but relatively low pressure environment. Customer service training games are a great way to illustrate important factors about the customer-representative relationship. The caveat is that the games have to actually work. The only thing worse than not including activities in a training session, is to include activities that flop.

Here are three customer service training games that you can use in your next employee training session.

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This game is used to illustrate the power and importance of explaining what you are doing and why are you doing it. Especially in cases where the customer is likely unfamiliar with the process that the customer service rep is following, it can be incredibly frustrating to sit through seemingly pointless questions or long wait times.

This customer service training game will help your new representatives step into the shoes of their future customers. The game. To play this game, select two volunteers from within the session. Have the first volunteer come up to the front of the room, and instruct them to answer each of your following questions quickly but accurately. Ask a series of questions, without context. Here are a few sample questions, although you can tailor yours to your career field:.

Then, thank the first volunteer and have them sit down. Call up the second volunteer and ask the same series of questions. But this time, explain why you are asking each question. If you use the above series of questions, for instance, you can explain:.

Once the second volunteer is done, have them sit down. Note also that giving context to your conversation can even make a customer give a different response. The lesson. Taking a few minutes to explain yourself and your process can help customers feel at ease and taken care of. It can also give you more accurate information to use, making your job easier as well. No one likes to hear that the thing they Customer service fun is not possible.

Instead, frame your response in terms of what you can do.

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This is an easy concept to grasp, but a difficult concept to put into practice. This game is meant Customer service fun train customer service employees in this tactic, before they use it with an actual customer. Make sure that everyone has clearly legible name tags, and then have your new employees gather in a large circle. The requests can be reasonable or outlandish, realistic or entirely imaginary. Give a few examples of different requests, such as:. Give the employees a few minutes to think up a couple requests as a side note, make sure that every employee understands that these requests can be fun or funny, but must be appropriate, which means there should be no potentially offensive requests.

Start with an example between yourself and another group leader, and then get the group started. This customer service training game is really about exposing your employees to a new way of thinking, and allowing them to get comfortable putting that thought process into action. One of the most proven ways of remembering names is to use the memory palace. An employee orientation session is a great time to teach this method, as the new employees can use it to remember the names of their new co-workers.

This activity works best at the very beginning of a session, preferably with a fairly large group of people who have just met each other. To begin with, explain the concept of the memory palace to the entire group. Here are the steps to building your own memory palace:.

Although this technique works well for remembering grocery lists or to-do lists, it Customer service fun also be used for names. To associate the name with the correct person, you may imagine each person standing in a certain part of the house that is similar to their name. Once everyone understands how the memory palace works, have each person say their name and a fact about themselves. Give everyone in the room a moment to place that person and their name in their own memory palace, and then continue on to the next person.

At the end of the session, have a few people try to remember the names of everyone in the room. This customer service training game teaches not so much a lesson, but a memory technique that is proven to work. Remembering names and other key items about a person are absolutely crucial in the customer service world.

Often, a good memory is the difference between a decent customer service Customer service fun and a truly excellent one. There are things that you can do to improve your memory and your recall. These three games are an excellent place to start for an employee training session. Remember that the more interactive you can make the session, the more that employees will learn. Sure, you could have someone stand at the front of the room and lecture about methodology and rules, but hands-on learning is always preferable.

To get in touch, follow him on LinkedIn. Posted on August 7, July 27, The game To play this game, select two volunteers from within the session. Here are a few sample questions, although you can tailor yours to your career field: What if your favorite climate? Do you have any allergies? Are you color blind? If you use the above series of questions, for instance, you can explain: We are pairing each new representative with the most fitting branch of our company. Some of these branches are located far north in the mountains, while others are bordering on the equator.

For this purpose, can you tell me what favorite climate is?

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Some of our branches are pet-friendly, and dogs and cats regularly roam through the offices. Do you have any allergies that we should take into ? They often call with questions about how to test the consistency of the paint color. That job is best tackled by someone who can see in color.

Customer Service Training Game 2: Never say never. The game Make sure that everyone has clearly legible name tags, and then have your new employees gather in a large circle.

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Give a few examples of different requests, such as: I want to switch places with you in this circle. I want a fire-breathing house-trained dragon. Customer Service Training Game 3: Call me by my name. The game This activity works best at the very beginning of a session, preferably with a fairly large group of people who have just met each other.

Here are the steps to building your own memory palace: Select a place with which you are very familiar. Many people choose homes, such as the one where they grew up, or other familiar buildings, such as your high school or your college dormitory. You can also choose a road or an outdoor location, but you must be very familiar with the place. Begin to list off the things that you want to remember. As you go through the list, place each item or, in this case, each name in a specific place within the building that you are using as your memory palace.

Cement this in your memory. Do not move anything around, simply observe. The lesson This customer service training game teaches not so much a lesson, but a memory Customer service fun that is proven to work.

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Overall These three games are an excellent place to start for an employee training session. Gaetano DiNardi. About the author.

Customer service fun

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